Frequently Asked Questions

Go to 99an.ws/register and fill in the registration form. You need your Pakistani mobile number, a unique username, a password, and your date of birth. Registration takes under 2 minutes and there are no fees. Once submitted, your account is immediately active and you can make your first deposit. An email address is optional but recommended for account recovery — you can add it later in account settings.

The minimum age is 18 years. This is a hard rule with no exceptions. Your date of birth is collected at registration, and identity is further verified before your first withdrawal is processed. Any account found to belong to a person under 18 will be closed immediately, deposits returned, and all data deleted.

No. Each person is permitted to hold only one 99an account. Creating multiple accounts — under your own name or different identities — is a violation of the Terms and Conditions. 99an's systems detect duplicate registrations via mobile number matching, device fingerprinting, and payment method cross-referencing. If you've forgotten your existing account credentials, contact support@99an.ws to recover your account rather than registering again.

Visit 99an.ws/login. You can sign in with either your registered Pakistani mobile number (+92 format) or your username, plus your password. Use the "Keep me signed in" checkbox if you're on your own device. On a shared phone or computer, always leave that unchecked and log out when you're done.

Click "Forgot your password?" on the login page. Enter your registered mobile number and a recovery SMS will be sent. Enter the code, set a new password, and you're back in. If you no longer have access to your registered number, email support@99an.ws with your username and the identity details on your account. The support team will guide you through verified recovery.

Log in to your 99an account, go to Account Settings, and update your mobile number or email. For security, changing your mobile number requires verification of both the old and new numbers via OTP. If your old number is no longer active, contact support to complete the update with identity verification. Always update your number before your old SIM expires — don't wait until you've lost access.

You can request permanent account closure by emailing support@99an.ws from your registered email address. Before closure, any verified PKR balance is returned to your most recently used payment method. Note that permanent closure is irreversible — the account cannot be reopened. If you're closing your account because of gaming concerns, consider self-exclusion first, which achieves the same result through a structured process.

99an accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Pakistani-issued Visa/Mastercard bank cards. All transactions are processed in Pakistani Rupees (PKR) — no currency conversion, no hidden FX charges.

The minimum deposit at 99an is Rs 200. This applies to all supported payment methods. There is no standard maximum deposit limit, though very large single deposits may trigger a routine compliance review before being credited. The minimum applies to all users regardless of account level or history.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are typically credited to your 99an balance within seconds of the transfer being confirmed. IBFT bank transfers usually credit within a few minutes but can occasionally take up to 2 hours depending on your bank's processing schedule. Card deposits generally credit in under 5 minutes. If a deposit has not appeared after the expected timeframe, contact support with your transaction reference and the team will investigate promptly.

Log in, go to the Cashier / Withdraw section, select your preferred PKR payment method, enter the amount, and confirm. Withdrawals to Easypaisa and JazzCash typically process within 7 minutes under normal conditions. IBFT transfers to bank accounts may take up to a few hours. Your first withdrawal triggers a KYC identity verification step — have your CNIC ready. Subsequent withdrawals to the same verified payment method are generally processed faster.

Common reasons for delayed withdrawals include: pending KYC verification (first withdrawal only), an incomplete bonus wagering requirement on your account, a mismatch between your 99an account identity and the payment method name, or an unusually high volume of withdrawal requests at that moment. Check your withdrawal status in the Transactions section of your account. If it's been more than 4 hours with no update, contact support@99an.ws with your withdrawal reference number.

No. The payment method used to deposit at 99an must be registered to the same identity as your 99an account. Deposits from a payment method belonging to another person will be returned and may trigger an account review. This is a standard anti-money laundering requirement, not unique to 99an. Withdrawals are also only processed to payment methods in your own name.

99an does not charge a platform-side fee on standard withdrawals. However, your mobile wallet or bank may charge their own transfer fee depending on the method and amount. Check your Easypaisa, JazzCash, or bank's fee schedule for details specific to your account type and transaction size.

99an offers 500+ games across multiple categories: Live Casino (Baccarat, Teen Patti, Andar Bahar, Roulette, Blackjack), Crash Games (Aviator, Mines, JetX), Jackpot Slots, Poker, Roulette (digital and live), and Card Games. New titles are added regularly. All games are available in PKR with transparent RTP figures published in the game lobby.

All Random Number Generator (RNG) games at 99an use certified RNG technology. Live casino games are run by established live studio providers with independently verified shuffle and deal processes. RTP (Return to Player) percentages for all games are published in the game lobby — no hidden house edges. 99an does not manipulate game outcomes.

Minimum bet sizes vary by game. Slot games typically start from Rs 10 per spin. Live Baccarat and Teen Patti tables start from Rs 100 per hand on standard tables. Crash games like Aviator allow bets from Rs 20. High-roller tables with higher minimums are also available for players with larger bankrolls. Exact minimums are displayed in each game lobby before you join.

Yes — 99an is fully optimised for mobile. All 500+ games are playable on any Android or iOS device through your mobile browser at 99an.ws. No app download is required. The platform is tested across a range of Pakistani handsets at 4G speeds and works reliably on standard mobile connections. Live casino games do require a stable connection — a 4G or Wi-Fi connection is recommended for uninterrupted live sessions.

If a game disconnects or freezes mid-round, 99an's system records the state of the game at the point of disconnection. In most cases, the round is either completed and the outcome recorded, or the bet is voided and returned to your balance. Refresh your browser and check your account balance and transaction history. If there's a discrepancy, contact support@99an.ws with the game name, approximate time, and the amount involved.

Aviator is a crash-style game where a multiplier rises from 1x upward after each round begins. You place a bet in PKR and must cash out before the plane "flies away" — when the round ends. If you cash out before the crash, your bet is multiplied by the cashout multiplier. If the plane flies away before you cash out, you lose your bet. The crash point is determined by a certified provably fair algorithm — neither 99an nor any player can predict or influence when the plane flies away.

99an offers welcome bonuses for new registrations. The specific terms and bonus amount vary by promotion period — the most current offer is displayed in the Promotions section after you register your account. Bonuses are credited to your bonus wallet and subject to wagering requirements before any associated winnings can be withdrawn. Always read the promotion terms fully before claiming.

A wagering requirement means you must wager (bet) the bonus amount a specified number of times before bonus-derived winnings become withdrawable. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place Rs 20,000 in qualifying bets before withdrawing winnings from that bonus. Not all games contribute equally — slots typically count 100%, while some table games contribute less. The contribution rates are listed in each promotion's terms.

No. Bonus funds cannot be withdrawn directly — only the winnings generated from bonus funds can be withdrawn, and only after the wagering requirement has been met. However, any real money balance (from deposits, not bonuses) that is separate from the bonus wallet can be withdrawn at any time, provided your account is verified and no active withdrawal restrictions apply.

Log in to your 99an account and check the Bonus Wallet or Promotions section. This shows your current bonus balance, the progress of any active wagering requirement, and the expiry date. Bonuses that expire before their wagering requirement is completed are forfeited — keep an eye on the expiry dates shown in your bonus wallet.

Yes. 99an regularly runs promotions for existing players including deposit bonuses, cashback offers, reload bonuses, and game-specific promotions such as jackpot tournaments and crash game leaderboards. Promotions are listed in the Promotions section of the platform after login and vary in frequency. Make sure your registered mobile number is active so you can receive SMS notifications about time-limited offers.

For identity verification at 99an, you need a clear photo or scan of your Pakistani CNIC (Computerised National Identity Card) — both front and back. In some cases, a secondary document such as a utility bill for address verification may be requested. Documents must be current (not expired), clearly legible, and match the name and date of birth on your 99an account. KYC is only required before your first withdrawal — you can register and play without submitting documents.

Standard KYC verification at 99an typically completes within 24 hours of submitting clear, complete documents. During busy periods, it may take up to 48 hours. You will receive a notification when verification is complete. If your documents are rejected (due to poor image quality or a mismatch), you will be notified with specific guidance on what to resubmit.

All data transmitted between your device and 99an is protected by TLS encryption. Passwords are hashed before storage — even 99an staff cannot see your actual password. 99an does not sell or share your personal data with marketers or data brokers. For the full picture on data handling, read the Privacy Policy.

No. 99an support will never ask for your password in any context — not in an email, not via SMS, not through any messaging app. If you receive any communication claiming to be from 99an that asks for your password, it is a phishing attempt. Do not respond. Report it immediately to support@99an.ws with a screenshot.

Change your password immediately via Account Settings. Then contact support@99an.ws with the subject "Unauthorised Login" and include your username and the details from your session history. The 99an security team will review your account log, terminate any active unauthorised sessions, and advise on next steps. Do this quickly — speed matters in account security incidents.

Log in, go to Account Settings → Responsible Gaming, and select Deposit Limits. You can set daily, weekly, or monthly limits in PKR. Reductions apply immediately. Increases require a 7-day cooling period before taking effect. This delay is intentional — it gives you time to reconsider. Learn more on the Responsible Gaming page.

Self-exclusion blocks all access to your 99an account for a chosen period: 1 week, 1 month, 3 months, 6 months, or permanently. During exclusion, you cannot log in, deposit, or place bets. 99an will also stop all promotional communications during this time. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support@99an.ws for immediate processing if you cannot access your account. Temporary exclusions cannot be reversed early.

Yes. 99an's cooling-off period tool lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days without permanently closing it. During the cooling-off period, your account is inaccessible but remains open for when the period ends. Set a cooling-off period in Account Settings → Responsible Gaming → Cooling-Off Period.

For temporary self-exclusion, your PKR balance is held securely and is available when your exclusion period ends. For permanent self-exclusion, the verified balance is returned to your most recently used PKR payment method (Easypaisa, JazzCash, IBFT, etc.) within 5 business days of the exclusion being confirmed.

Contact 99an support at support@99an.ws. While 99an cannot share another player's account details, the team can provide guidance on the tools available and, in some circumstances, assist with third-party self-exclusion requests. Visit the Responsible Gaming page for detailed information on how to have these conversations and what steps to take.